1. Acceptance of these terms
By accessing or using Runna, creating an account, signing in with a third-party provider, connecting an integration, sending messages to Runna, or using any Runna feature, you agree to these Terms and Conditions. If you use Runna for a company, team, or other organization, you confirm that you have authority to bind that organization.
2. The Runna service
Runna helps users track listings, compare market prices, manage saved searches, receive deal alerts, analyze potential bids, and coordinate marketplace or listing workflows through web dashboards, WhatsApp, support tools, and connected integrations.
Runna is a product and brand of BuildSavanna. BuildSavanna owns and operates the Runna website, dashboards, WhatsApp alert workflows, support channels, and related services.
Runna is an information and workflow platform. We are not a bank, broker, auctioneer, marketplace owner, escrow provider, legal adviser, tax adviser, financial adviser, valuation professional, or party to any transaction between users and third parties unless a separate written agreement says otherwise.
3. Eligibility and accounts
- You must be at least 18 years old and legally able to enter into these terms.
- You must provide accurate account, contact, and integration information.
- You are responsible for keeping passwords, devices, email accounts, WhatsApp accounts, and OAuth accounts secure.
- You are responsible for activity under your account unless caused by Runna's failure to use reasonable security safeguards.
- You must notify us promptly if you believe your account or connected integration has been compromised.
4. WhatsApp, email, and notifications
By providing a phone number or messaging account, you authorize Runna to send service messages, deal alerts, support replies, verification messages, security notices, and other requested communications. Message and data rates may apply through your carrier or messaging provider.
You may opt out of non-essential messages using the available unsubscribe, stop, or support channel. Transactional, security, account, billing, or legally required messages may still be sent where allowed.
5. Google, Meta, and other third-party integrations
Runna may allow users to sign in with or connect third-party services such as Google, Meta, Facebook, Instagram, WhatsApp Business providers, payment providers, listing sources, hosting providers, storage providers, analytics providers, and email providers.
Your use of third-party services remains subject to their terms and policies. You authorize Runna to use connected account data only for the features you choose and as described in the Runna Privacy Policy. You may revoke connected account access through the third-party provider or by contacting Runna.
6. User content and instructions
You retain ownership of listing links, messages, notes, search criteria, documents, images, and other content you submit to Runna. You grant Runna a non-exclusive, worldwide, royalty-free license to host, process, reproduce, analyze, display, transmit, and create derived operational outputs from that content solely to provide, secure, support, and improve Runna.
You are responsible for having the rights and permissions needed to submit content to Runna. Do not submit confidential, regulated, or third-party information unless you are authorized to do so and the information is necessary for the feature you are using.
7. Deal intelligence, bidding, and marketplace information
Runna may provide market comparisons, deal scores, bid ranges, listing summaries, risk indicators, and other estimates. These outputs are informational. They may be incomplete, delayed, inaccurate, or based on third-party data that changes without notice.
You are responsible for verifying listings, prices, ownership, condition, seller identity, legal status, taxes, fees, transport costs, financing, and any other transaction details before acting. You are also responsible for deciding whether to bid, buy, sell, negotiate, or walk away.
8. Acceptable use
You must not use Runna to:
- break the law, violate third-party rights, or breach third-party platform terms;
- submit false, misleading, illegal, infringing, harmful, or unauthorized content;
- harass, threaten, defraud, spam, phish, scrape credentials, or impersonate anyone;
- reverse engineer, overload, probe, scan, attack, or disrupt Runna or its providers;
- sell, sublicense, resell, or provide Runna to third parties without written permission;
- use Runna outputs for unlawful eligibility decisions, surveillance, discrimination, or prohibited profiling;
- bypass access controls, rate limits, billing controls, security controls, or deletion controls.
9. Third-party listings and external sources
Runna may display, summarize, link to, or analyze third-party listings, marketplaces, public sources, user-provided links, or partner feeds. Third-party content belongs to its respective owners. Runna does not guarantee availability, accuracy, legality, quality, price, ownership, seller authority, or fitness of third-party listings.
10. Free launch, fees, and fair use
Runna is free to use during its launch, for buyers and for sellers. You do not pay Runna to search, create a Bounty, receive alerts, set up or verify a seller profile, receive buyer requests, reply to buyers, or be put in contact with each other. Runna does not collect card details, does not start trials that turn into paid plans, and does not take deposits.
Products, services, transport, delivery, government and official fees, and auction purchases, buyer premiums, and auction fees are still paid to whoever provides them. Runna does not take, hold, or pass on those payments.
To keep Runna reliable for everyone, fair-use limits apply, such as the number of open Bounties one person can hold and how many requests a seller receives per day. Reaching a limit never asks you to pay; it only asks you to wait or to close an existing request.
If Runna ever introduces paid features, we will announce them in advance, they will be optional, and they will not apply to anything you already used for free.
10A. Bounties, seller replies, and contact sharing
A Bounty is a free ongoing request. Runna keeps looking for what you asked for and may ask a small number of sellers who agreed to receive requests in that category and area whether they can help. A Bounty is not a reward: no one pays or receives money for creating or answering it. You can cancel a Bounty at any time.
Runna does not share your phone number with a seller unless you agree to it for that request. Sellers only receive the details needed to answer, such as the item or service, the area, and the budget. You deal with the seller directly: check the item or service, agree the price and payment, and arrange collection or delivery yourself.
Seller profiles can be verified by Runna staff at different levels. A verification level describes the checks completed; it is not a guarantee of a seller's goods, services, or conduct.
10B. Location, information quality, and reporting problems
When you share a WhatsApp location to answer a nearby search, Runna uses it for that request. Runna saves a Home or Work location only when you ask it to, and you can delete it at any time. Exact coordinates are not shared with sellers.
Places, opening hours, prices, fees, procedures, and events come from sources Runna shows with the answer and may be out of date. Runna says when information is unverified or unknown instead of guessing. Check important details with the provider or office before you travel or pay.
To report wrong information, a seller problem, or anything unsafe, write to Runna on WhatsApp (for example, type "support") or email runna-support@iswellmade.com. Staff review reports, and we may correct or remove information and restrict accounts.
11. Intellectual property
Runna and its software, designs, branding, logos, workflows, documentation, databases, models, prompts, templates, and generated operational formats are owned by BuildSavanna or its licensors. Except for rights expressly granted in these terms, no rights are transferred to you.
12. Beta and unsupported features
Runna may provide beta, preview, experimental, or unsupported features. These features may change, fail, produce incorrect outputs, have limited documentation, or be discontinued at any time. We may mark provider capabilities as unavailable or unconfirmed when external API support has not been verified.
13. Suspension and termination
We may suspend or terminate access to Runna if we reasonably believe that you violated these terms, created risk for Runna or others, failed to pay fees, breached provider requirements, or used the service in a way that may cause legal, security, operational, or reputational harm.
You may stop using Runna at any time and may request account deletion as described in the Privacy Policy and Data Deletion Instructions.
14. Disclaimers
Runna is provided on an "as is" and "as available" basis to the maximum extent allowed by law. We do not promise that Runna will be uninterrupted, error-free, perfectly accurate, secure against every threat, or suitable for every use. We disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising from course of dealing or usage of trade.
15. Limitation of liability
To the maximum extent allowed by law, Runna will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, lost goodwill, missed deals, failed bids, listing errors, third-party conduct, or business interruption.
To the maximum extent allowed by law, Runna's total liability for all claims relating to the service will not exceed the amounts paid by you to Runna for the service in the three months before the event giving rise to the claim, or USD 100 if no paid service was used.
16. Indemnity
You agree to defend and indemnify Runna from claims, losses, liabilities, damages, costs, and expenses arising from your content, your transactions, your use of Runna, your violation of these terms, your violation of law, or your violation of third-party rights or platform terms.
17. Governing law and disputes
These terms are governed by the laws of Zimbabwe, unless mandatory local consumer law requires otherwise. Before filing a formal claim, you agree to contact us and try to resolve the dispute informally. Courts with jurisdiction in Zimbabwe will have non-exclusive jurisdiction unless applicable law requires another forum.
18. Changes to these terms
We may update these terms from time to time. If changes are material, we will take reasonable steps to notify users. Continued use of Runna after an update means you accept the updated terms.
19. Contact
For questions about these terms or the Runna service, contact Runna support at runna-support@iswellmade.com. Runna is operated by BuildSavanna.